Just yesterday I had to go to JC Penney to exchange a bunch of baby clothes my parents bought for my infant son, just a bit too small. Upon arriving to the infant toddler section I found the customer service area and there was a lady trying to do the same thing that I was there for. We walked up to the counter at about the same time and I noticed that the lady that I approached the counter with had already picked out the replacement outfits, so I asked the customer service agent (lady) if I should do the same first. Well, she looked at me as if I was trying to steal the answer from her, then she immediately turned to the lady that walked up with me and started asking her what she needed help with. Was it any coincidence that the lady and the CSR (customer service representative) just so happened to be a white? I think not! Now my bad side was about to show and I went from A to Bitch in a matter of seconds. Needless to say I tore that CSR a new one.
I don’t know what types of dealings she has had with blacks in the past but, unfortunately for her I wasn’t that “fold up” type of black who constantly lets crap slide. Nuh uh, if anything, by the look on her face she was the one folding faster than superman on laundry day. I had a cranky baby, my oldest acting like he was looking to buy out the entire JC Penney and I was tired to boot, so she got unloaded upon good fashion. I just couldn’t believe that she was being so extremely blatant with her racist attitude, didn’t she understand that “I” am the customer so whatever your personal feelings are towards a certain type of people, you keep that junk at home. When you come to work you are a professional, I don’t care what you do for employment.
It is time that all blacks who feels a situation is discriminatory in some way should step up and call it like it is immediately. No longer should we blacks feel that we “have” to take someone’s shoddy treatment especially when you are spending your hard earned money. These racist people continue behaving in this manner because they feel that we won’t take those greenbacks to some other place where we are obviously wanted. And that is exactly what we should be doing. When we make these people feel like the idiots they are, or stop patronizing them so they lose business, we might see less of this behavior. Because, I am pretty sure that this particular CSR will think twice before she pulls that type of act with another black person.
I personally don’t like to have to get nasty with folks, but I also feel that it is my responsibility for my children that I nip this in the bud, so they might see that they don’t have to take this from anyone. I want my children to have a sense that you can stand up for yourself and demand to receive the treatment you deserve. So, after the confrontation was over, two other CSR’s ran to help me, and might I add they were quite pleasant and helpful. As for the CSR who showed her stupidity, she was out on the floor stocking shelves when I left.